Overview
Excellentia Training Academy Ltd is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to your data.
What we collect
- Contact details: name, email, phone
- Organisation and billing details for bookings
- Course attendance records and certificates
- Payment data (handled by our payment provider)
- Website usage data and cookies for analytics and functionality
How we use your data
- To respond to enquiries and provide customer support
- To process bookings, issue certificates and manage attendance
- To process payments via secure payment processors
- To send transactional messages (booking confirmations, certificates)
- To send marketing communications only where you have opted in
- To analyse website usage to improve our services
Legal basis for processing
We rely on one or more of the following legal bases depending on context: contract (to fulfil bookings), consent (for marketing), legal obligation, and our legitimate interests (service improvement and fraud prevention).
Cookies and tracking
We use cookies and similar technologies to provide site functionality, remember preferences and analyse traffic. You can manage cookie preferences in your browser. We do not use tracking for profiling without explicit consent.
Data sharing and third parties
We may share limited data with:
- Accrediting organisations to register certificates
- Payment processors to complete payments (we do not store full card details)
- IT service providers who host or support our systems
All third parties are required to keep your data secure and only process it for the purposes we specify. We never sell personal data.
Data retention
We retain booking and certificate records for a reasonable period to meet regulatory and business needs (for example audit and requalification tracking). If you want specific retention details for your records, contact us and we’ll confirm the relevant period.
Your rights
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of data where there is no legal reason for us to keep it
- Object to, or restrict, certain types of processing
- Withdraw consent for marketing at any time
To exercise your rights, contact us using the details in the sidebar. We will respond in line with applicable data protection law.
Security
We implement reasonable technical and organisational measures to protect personal data. Access is restricted on a need-to-know basis and we review our security practices regularly. No method of transmission is completely secure; if you have concerns about data security, contact us.
Changes to this policy
We may update this policy periodically. The date of the latest update will be shown on this page. Significant changes will be communicated by email where we hold your contact details.